A new web address is coming! To promote safe browsing, we will be changing our web address (also known as the URL) from chicago.docugateway.com to utilitybill.chicago.gov. Click here for more information.

This change will happen automatically, and the old address will redirect you to the new one. Nothing about the functioning of the site, or your data, is changing. No action is needed on your part, but we do recommend that you update any bookmarks you have. If you want, you can start using the new address now!

As of November 13, 2023, Utility Billing & Customer Service will move from 333 S. State St. Suite 330 to its new location at City Hall. Our new address will be 121 N. LaSalle St., room 107.
This site works best with the most recent version of Chrome, Firefox, Safari, or Edge browsers. Consider switching before continuing.

Utility Billing Relief

See if you qualify for UBR

  • No penalties or debt collection
  • 50% rate reduction
  • Debt forgiveness
Check UBR eligibility

Billing Information

Get details on topics such as:

  • Exemptions & Rebates
  • Full Payment Certificates
  • Water Rates
  • General Information
Learn More

Online Account Management

Easily manage your utility account online:

  • Pay your bill
  • Enroll in paperless billing
  • Set up AutoPay or SelectPay
  • Set up a payment plan
Sign Me Up

Quick Pay!

Make a payment without signing in:

  • Pay your bill
Pay My Bill

If you have any questions, please call 312-744-4426 or see the Frequently Asked Questions page.