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What's in a great support request?

  • Be succinct, we'll ask if we need more info
  • The FPC number or account number(s) you're having trouble with

If you have questions concerning billing or account balance, please contact City of Chicago's Department of Finance Utility Billing and Customer Service.

  • For billing and account questions, please call 312-744-4426.
  • For questions concerning status of a pending FPC, please use the form below and select FPC Support as the support type. The City of Chicago Department of Finance Utility Billing and Customer service is committed to processing all pending FPC Applications within 10 business days. We ask all users to only submit inquiries related to the status of pending FPC Applications if they have surpassed the 10 business day window.
  • For Technical Issues with the website, please send an email with detailed information to fpcsupport@catconsult.com or use the form below and select Technical Support as the support type.